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Shipping Policy — The Leo Bag Last updated: 3 June 2026 1. Order Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information as soon as your order has been dispatched. 2. Shipping Destinations We ship worldwide. Shipping times and costs may vary depending on your location. 3. Estimated Delivery Times Delivery times are estimates only and may vary due to customs processing, local postal services, or other factors outside our control. European Union & EEA: 7–15 business days Rest of the world: 10–20 business days 4. Shipping Costs Shipping costs are calculated at checkout based on your delivery address. We occasionally offer free shipping promotions — keep an eye on our website for current offers. 5. Tracking Your Order Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package via the carrier's website. Please allow 2–5 business days for tracking information to be updated after dispatch. 6. Transfer of Responsibility Once your order has been dispatched and a shipping confirmation with tracking number has been sent to you, responsibility for the package transfers to the shipping carrier. The Leo Bag is not liable for any delays, losses, or damages that occur during transit after the shipment confirmation has been issued. By placing an order with us, you acknowledge and agree that The Leo Bag's responsibility ends at the point of dispatch. Any claims regarding lost or delayed packages after shipment confirmation must be directed to the relevant shipping carrier using the provided tracking number. 7. Customs, Duties & Taxes For orders delivered within the European Union, VAT is included in the product price where applicable. For orders delivered outside the EU, your order may be subject to import duties, customs fees, or taxes imposed by your country's customs authorities. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. 8. Delays While we always aim to deliver within the estimated timeframes, delays can occasionally occur due to: High demand periods (e.g. holiday seasons) Customs clearance procedures Weather conditions or natural events Delays by the shipping carrier The Leo Bag is not responsible for delays caused by the shipping carrier or any circumstances beyond our control once the order has been dispatched. 9. Lost or Damaged Packages As responsibility transfers to the carrier upon dispatch, claims for lost or damaged packages must be filed directly with the shipping carrier. If you require assistance locating your carrier's claims process, you are welcome to contact us at hello@geafirst.com and we will provide guidance where possible. Please note that The Leo Bag is not obligated to issue refunds or replacements for packages lost or damaged after dispatch. 10. Incorrect Delivery Address Please ensure your delivery address is correct at the time of ordering. The Leo Bag is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order, please contact us immediately at hello@geafirst.com and we will do our best to update it before dispatch. 11. Contact Us If you have any questions about our shipping policy, please contact us: The Leo Bag Email: hello@geafirst.com Website: www.theleobag.com